Playbooks, case studies, and product insights.

A practical guide to how AI outbound calling works, where it fits in lending operations, and how to deploy it.

"How AI-powered voice and messaging agents help consumer lenders automate borrower communication while staying compliant.

AI doesn't replace your collections team — it transforms what they spend their time on.

Most lenders exploring AI voice hit the same wall. The technology works. The compliance infrastructure to prove it works to examiners doesn't exist yet—and building it internally takes longer and costs more than anyone budgeted for.

How AI is strengthening fair lending compliance—and what lenders need to build to stay ahead of regulators.

Voice AI automation for consumer lenders: how AI voice agents handle collections, disputes, and customer service with compliance controls built in from the start.

AI collections automation reduces operational costs by 80% while maintaining FDCPA and TCPA compliance through deterministic guardrails, automated workflows, and real-time audit trails for regulated lenders.

Eliminate coverage gaps with Marshall. Monitor 100% of calls, texts, and emails for compliance risks and generate exam-ready evidence automatically.

15 essential compliance questions to ask AI lending vendors about FDCPA controls, fair lending, data privacy, and audit readiness. CFPB and NCUA guidance included.

Consumer loan servicing faces a crisis of rising costs and turnover. Discover how AI voice agents are automating collections and compliance to solve it.

Taylor handles inbound and outbound conversations across voice, text, and email – from welcome and verification to payments, extensions, hardship, and collections.

The only agent builder designed specifically for regulated lending, with pre-built workflows for collections, verification, welcome calls, and inbound servicing ready to deploy.

How consumer lenders achieve 100% call coverage, lower costs, and exam-ready compliance with AI

Westlake Financial manages $24 billion in assets and needed a platform that could handle enterprise volume, maintain full compliance coverage, and actually improve outcomes. They partnered with Salient and achieved 45% reduction in servicing headcount while handling 10M+ calls monthly.

ACA manages over $6 billion in assets and needed a platform that could handle enterprise volume, maintain full compliance coverage, and actually improve outcomes. They chose Salient. Here's why it worked.

Salient has been inducted into JPMorganChase's Hall of Innovation at the firm's 17th annual Technology Innovation Symposium.