Why lenders choose Salient.
We build AI agents specifically for US consumer lenders – with compliance, back-office workflows, and borrower outcomes at the center
Compliance is where we start, not where we end
Salient is designed around how US lenders are actually supervised and examined – from the CFPB's supervision and examination manual to parallel expectations from other federal and state regulators.
Aligned with federal consumer-protection laws
Built to support exams, not just pass legal review
Automated testing before changes go live
More than a chatbot: agents that run entire workflows
Most tools stop at answering questions. Salient agents pick up the heavy back-office work: gathering data, checking rules, updating systems, and producing documentation
Alex accepts a dispute, walks the borrower through structured questions, collects documents, maps the right reason code, drafts the narrative, and opens a case in your system so your team can review and decide – not retype.
Flyn ingests data from IAAI, Copart, and CCC Valuation, pulls loan and collateral details from your LMS, runs lender rules, tracks offers and counteroffers, and logs settlement terms, deficiency handling, waivers, and payment plans.
Every interaction builds on the last
Each agent remembers what's happened with a borrower: promises to pay, hardship conversations, prior disputes, total-loss discussions, and more. That context shapes what they say, what options they present, and when they escalate.
On the third broken promise, Taylor doesn't act like it's the first call.
If a borrower previously raised a dispute, Alex knows the history and reduces repeated questions.
When a vehicle later becomes totaled, Flyn has payment and hardship context ready.
Co-designed with risk, compliance, and operations
We typically start with a single portfolio and one agent, sitting down with your risk, compliance, operations, and technology teams to define guardrails, success metrics, and what would make the pilot "exam-safe."
