Traditional QA programs typically review about 2% of borrower calls, leaving most interactions unmonitored and creating unavoidable compliance and quality gaps.

This guide explains how consumer lenders are using Agent Studio, Salient’s self-serve AI voice builder, to configure, test, and deploy compliant voice agents across collections, inbound service, and verification. Teams achieve 100% call coverage and meaningful cost reduction without long implementation cycles or engineering support.

You will learn how lenders move from manual QA and call-center dependency to configurable, enterprise-grade voice automation that can be deployed and updated in weeks.

What’s inside

• Why generic voice AI does not meet the requirements of regulated lending

• How lenders configure and deploy AI voice agents independently using pre-built templates and compliance rules

• The core servicing use cases that drive the majority of call volume and operational cost

• Results from lenders using Agent Studio, including lower servicing costs, higher promise-to-pay rates, and full compliance coverage