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Releases

What's new.

May 2026

Taylor 2.1

Latest

Cross-channel context, real-time negotiation, and expanded compliance coverage.

New
  • Cross-channel memory — borrowers who start on SMS and call in resume mid-conversation without repeating themselves
  • Real-time payment negotiation with configurable settlement authority tiers
  • CAN-SPAM compliance layer for outbound email campaigns
  • Cross-account awareness across auto and deposit product lines
Improved
  • Right-party contact detection accuracy up 12% on mobile numbers
  • Promise-to-pay capture rate improvements across all channels
  • Handoff logic now surfaces account context to human agents on escalation
Fixed
  • TCPA time-zone enforcement edge case on accounts with no state on file
  • Duplicate outreach suppression when SMS and voice attempts overlap within 24 hours

April 2026

Marshall 1.4

Expanded law repository, LMS-level control coverage, and exam-ready reporting.

New
  • Reg F mini-Miranda detection across all reviewed interactions
  • On-demand audit export — full interaction logs in regulator-ready format
  • Violation trending dashboard with week-over-week comparison
Improved
  • False-positive rate on UDAAP flags reduced by 18%
  • Review latency down to under 90 seconds per interaction
  • Scorecard customization now supports lender-specific SOP rules

March 2026

Flyn 1.2

GAP claim automation and appraisal-clause deadline engine.

New
  • Automated GAP claim filing on all eligible total-loss claims
  • Appraisal-clause deadline tracking with state-specific statute awareness
  • Carrier adapter for 14 additional regional insurers
Improved
  • ACV dispute success rate up on claims with settlement gap > 10%
  • Lien-release coordination time reduced across title states
Fixed
  • Proof-of-loss deadline miscalculation on multi-vehicle policies

February 2026

Platform

Unified audit trail, SSO improvements, and API v2.

New
  • API v2 — unified endpoint for all agent interactions, with webhook support
  • Immutable audit log exported to customer-owned S3 on a rolling 24-hour basis
  • SAML 2.0 SSO support for enterprise identity providers
Improved
  • Dashboard load time reduced by 60% on large portfolios
  • Role-based access controls now scoped to product level

January 2026

Alex 1.0

Launch

Alex is now generally available for chargebacks and dispute resolution.

New
  • General availability for Visa and Mastercard chargeback workflows
  • Pre-arbitration response generation with evidence package assembly
  • Dispute reason code taxonomy across all major card networks
  • Integration with FIS, Fiserv, and Jack Henry core systems