Every agent, built for one job.

Taylor handles inbound and outbound collections and servicing across voice, SMS, email, and chat. It negotiates payments, captures promises to pay, and resolves routine account inquiries — compliantly, at a scale no human team can match.

Marshall is an automated audit engine — not a call monitor. It enforces controls at the LMS level against a continuously updated repository of state and federal law, reviewing 100% of interactions and account events in real time, not just a sampled fraction of calls.

When a financed vehicle is totaled, Flyn owns the entire total-loss claim. It disputes undervalued settlements, coordinates titling and lien release, and files GAP claims where eligible — recovering more per claim than any manual process.

Alex manages the full chargeback and dispute lifecycle — from reason-code analysis to pre-arbitration response assembly. It integrates directly with card networks and core systems to reduce manual touchpoints at every stage.

Melanie automates chargeoff decisioning, generates complete and consistent documentation, and manages downstream recovery workflows. Every account gets a defensible record by default, not by exception.