AI agent for omnichannel collections and servicing.

What it does

When a borrower misses a payment, a lender needs to reach them on whatever channel they'll actually respond to. Taylor owns the entire omnichannel conversation: outbound voice calls, SMS, email, and chat — inbound too. It negotiates payments, captures promises to pay, sets up payment arrangements, and resolves routine account inquiries across every channel without human involvement on the majority of interactions. Critically, Taylor maintains full context across channels — a borrower who responds to an SMS and then calls in doesn't start over. Taylor scales to millions of accounts simultaneously and brings consistent performance and compliance to every interaction, eliminating the variability and compliance risk of a large human agent floor.

Key capabilities

• Outbound collections and delinquency outreach — voice, SMS, email, and chat

• Inbound servicing across every channel a borrower prefers

• Payment processing, promise-to-pay capture, and payment-arrangement setup

• Real-time payment negotiation

• Account inquiry resolution and routine servicing tasks

• High containment — resolves routine interactions without escalating to a human agent

• Cross-channel context — a borrower who starts on SMS and calls in picks up mid-conversation

• Cross-account awareness across multiple product lines (e.g. auto and deposit)

• Intelligent handoff to human agents when escalation is warranted

• Direct integration with existing core servicing, telephony, and messaging infrastructure