Payment Disputes
Alex
Alex automates the full payment-dispute and chargeback lifecycle — cutting handling time, improving win rates, and reducing Reg E exposure.
What it does
Alex automates the full payment-dispute and chargeback lifecycle: intake, evidence gathering, validation, decisioning, and response. It handles disputes across Reg E and card dispute workflows, materially reducing manual handling time while improving win rates and tightening compliance with response-time requirements.
Key capabilities
Automated dispute and chargeback intake
Evidence gathering and case assembly
Dispute validation and decisioning
Automated response generation and submission
Coverage across Reg E and card dispute workflows
Full audit trail on every dispute
Consistent adherence to regulatory response windows
Outcomes
Reduction in dispute handling time
Lower operational cost per dispute
Improved win rates
Improved Reg E response-compliance rate
Compliance
Built around Reg E and card-network dispute requirements, with full documentation and audit logging that reduces regulatory exposure on dispute handling.
Frameworks: Reg E, card-network dispute rules
Ready to see it in production?
Most deployments go from signed SOW to production in 60–90 days.
