AI agents built for US consumer lenders.

Automate collections, customer service, disputes, chargebacks, and total-loss mitigation with compliance-first AI that fits how US lenders are supervised and examined.

Start Your Pilot

Trusted by banks, credit unions, auto lenders, and fintechs across the US:

Why Salient

Purpose-built AI for regulated lending

We build AI agents specifically for US consumer lenders – with compliance, back-office workflows, and borrower outcomes at the center.

Compliance-first for US lending

Built around the realities of US consumer-lending regulation and supervision – from federal agencies like the CFPB, OCC, FDIC, and NCUA to state regulators – so your teams can move faster without creating exam headaches.

Back-office workflow automation

We don't just answer questions. Our agents run full workflows end-to-end – like handling a dispute from intake through documentation and system updates, or managing a total-loss claim from first notice to final settlement.

Borrower-level memory

Every interaction is informed by the borrower's history: prior calls, promises, hardship notes, disputes, and claims. That means more relevant conversations, fewer repeated questions, and better outcomes over time.

Integrates with your lending software

Works with your existing loan origination system and loan management software. No rip-and-replace required. Connects to the systems your teams rely on today.

Built for your call center stack

Seamlessly integrate with Genesys, NiCE, Amazon Connect, and other leading CCaaS platforms. Complete integration with your contact center ecosystem.

Scale consistent experiences

Build once and run everywhere, with a continuously-improving, trusted AI agent tailored to your brand, goals, and processes.

Compliance-first for US lending

Back-office workflow automation

Borrower-level memory

Integrates with your lending software

Works with your existing loan origination system and loan management software. No rip-and-replace required. Connects to the systems your teams rely on today.

Built for your call center stack

Seamlessly integrate with Genesys, NiCE, Amazon Connect, and other leading CCaaS platforms. Complete integration with your contact center ecosystem.

Scale consistent experiences

Build once and run everywhere, with a continuously-improving, trusted AI agent tailored to your brand, goals, and processes.

Agent Overview

Three specialist agents, one platform

Each agent is purpose-built for a different part of the lending lifecycle. They share context and memory across every borrower interaction.

Taylor

Marshall

Alex

Taylor

AI Customer Service & Collections Agent

Handles inbound and outbound conversations across voice, text, and email, covering everything from welcome and verification to payment support and collections.

Welcome & verification

Payments, extensions, promises

Inbound & outbound collections

Due dates, hardship, payoffs

View Taylor

Taylor

Marshall

Alex

Taylor

AI Customer Service & Collections Agent

Handles inbound and outbound conversations across voice, text, and email, covering everything from welcome and verification to payment support and collections.

Welcome & verification

Payments, extensions, promises

Inbound & outbound collections

Due dates, hardship, payoffs

View Taylor

Taylor

Marshall

Alex

Taylor

AI Customer Service & Collections Agent

Handles inbound and outbound conversations across voice, text, and email, covering everything from welcome and verification to payment support and collections.

Welcome & verification

Payments, extensions, promises

Inbound & outbound collections

Due dates, hardship, payoffs

View Taylor

Proven impact on leading lenders

500K+

daily unique customer interactions

Reduce manual call volume while improving customer satisfaction

50%

average cost reduction

Automate manual workflow with cleaner documentation and fewer reworks

1:1

recovery rates matching human performance

Automate your loss mitigation processes with no outcome gap

100%

compliance monitoring

Improve exam readiness with complete, searchable records for every interaction and workflow

How It Works

From pilot to production in less than 4 weeks

Connect Your Systems

Our voice automation platform integrates with your existing loan servicing platform, contact center, and payment processors—no rip-and-replace required.

Automated Testing & Validation

Automated compliance testing catches TCPA violations and FDCPA issues before they happen—across all borrower interactions.

Deploy AI Agents

Go live with AI agents that handle collections, customer service, and disputes—fully compliant and documented for regulators.

End-to-End Automation

Automate every lending workflow

Our AI voice agents manage the full spectrum of lending operations—from payment reminders and collections outreach to account inquiries, verification, and hardship assessment. Available 24/7, compliant by design, and ready to scale with your portfolio.

Payment Reminders Collections Outreach Payment Processing Account Balance Inquiries Borrower Verification Promise-to-Pay Scheduling Payoff Quotes Hardship Assessment Due Date Changes

See voice AI for lenders in action

Get a demo and see how Salient automates lending operations for banks, credit unions, and auto lenders—with AI-powered automation that integrates with your existing systems.

Book Demo