Compliance-First, Or Not at All

May 12, 2025

Voice AI is only revolutionary if it can be used. That starts with compliance.

Lenders don’t need flashy. They need compliant.

Voice AI has real potential in auto lending—faster servicing, smarter collections, scalable support. But none of that matters if you can’t put AI agents on the phone.

And you can’t—unless it’s compliant.

Strict federal and state regulations govern every part of borrower communication. If a Voice AI solution can’t meet those standards—FDCPA, TCPA, legal dialing windows, required disclosures—it’s not deployable. You can’t scale what you can’t safely launch.

That’s the gap in the market. And it’s what Salient was built to solve.

We didn’t treat compliance as a box to check. And we didn’t build for everyone. We built for auto lenders.

We started with compliance—every call flow, every disclosure, every timing rule. Salient’s voice agents operate within strict legal frameworks and document every interaction in full, so you're never left wondering if a call probably followed the rules. You know it did.

With Salient, lenders can move faster and reduce risk. Our system integrates directly with loan servicing platforms, executes compliant calls automatically, and frees up agents for conversations that actually require a human.

Because in this space, “almost compliant” isn’t close enough.

If Voice AI isn’t built to meet the rules, it’s a liability.
If it is—really is—it’s a game-changer.

Salient is. That’s the difference.

Other articles you might like

Dig Deeper Into AI-Powered Servicing