Salient is an AI loan servicing platform built specifically for consumer finance
Meet the operating system for modern loan servicing. Streamline loan onboarding, collections, compliance and more.
Salient is trusted by the most tech forward lenders
Salient is trusted by the most tech forward lenders
Salient is trusted by the most tech forward lenders
Tailored to the consumer lending industry
Salient currently offers three products, built specifically for the consumer finance industry
Agents
Compliance
Workflow
AI Agents to interact with consumers
Our AI agents can interact through voice, text, email, and web chat to collect payments, process due date changes and extensions, manage payoffs, and update insurance information, all in real time.
Agents
Compliance
Workflow
AI Agents to interact with consumers
Our AI agents can interact through voice, text, email, and web chat to collect payments, process due date changes and extensions, manage payoffs, and update insurance information, all in real time.
Made for modern lenders
Salient is shaped by the practices and principles that distinguish world-class consumer lenders from the rest; relentless focus on streamlining operations, surfacing high quality data at all points, and a commitment to optimizing consumer experience.
Compliant, Effective, AI Agents
Deploy AI Agents to handle payments, due date changes, extensions, funding verification, insurance claims and customer queries—cutting handle time by 70%.
Compliant, Effective, AI Agents
Deploy AI Agents to handle payments, due date changes, extensions, funding verification, insurance claims and customer queries—cutting handle time by 70%.
Detect Compliance Violations in Real Time
Ensure every interaction, whether through AI or humans, is compliant with key lending regulations, including FDCPA, FCRA, UDAAP, and CFPB guidelines.
Detect Compliance Violations in Real Time
Ensure every interaction, whether through AI or humans, is compliant with key lending regulations, including FDCPA, FCRA, UDAAP, and CFPB guidelines.
Maximize Connections
Outreach at the optimal time for each customer, always in compliance with TCPA and local regulations.
Maximize Connections
Outreach at the optimal time for each customer, always in compliance with TCPA and local regulations.
Built for Enterprise
Deploy generative AI at scale, safely. Complete model observability, data privacy and security. Salient is SOC 2 and PCI L1 compliant.
Built for Enterprise
Deploy generative AI at scale, safely. Complete model observability, data privacy and security. Salient is SOC 2 and PCI L1 compliant.
Minimize Wrap Times
All interactions are documented, summarized and dispositioned. Save your agents hours of wrap time per day.
Minimize Wrap Times
All interactions are documented, summarized and dispositioned. Save your agents hours of wrap time per day.
0-Day Integration
Salient works seamlessly with your existing auto lending stack, including: OFSLL, Shaw Systems.
0-Day Integration
Salient works seamlessly with your existing auto lending stack, including: OFSLL, Shaw Systems.
Integrate with your existing solutions
Salient integrates with your existing contact center, payment processor, and LMS systems
Payment Processors
We can integrate with any API-driven payment processor, including Stripe, ACI, PayNearMe, and Nowpay
Payment Processors
We can integrate with any API-driven payment processor, including Stripe, ACI, PayNearMe, and Nowpay
Loan Management Systems
Retrieve and push borrower updates in real time to your existing LMS, whether it be OFSLL, Shaw Systems, or Nortridge
Loan Management Systems
Retrieve and push borrower updates in real time to your existing LMS, whether it be OFSLL, Shaw Systems, or Nortridge
Contact Centers
Make, transfer, and end calls within your existing CCaaS platform.
Contact Centers
Make, transfer, and end calls within your existing CCaaS platform.
FAQs
Some questions we get asked the most
What makes Salient different from other voice agent providers?
Salient's AI agents are purpose-built for financial services, with compliance at their core:
Fully trained on CFPB, FCRA, TILA, and UDAP regulations before they handle a single call
Real-time monitoring ensures every interaction follows strict financial services protocols
Built-in safeguards prevent unauthorized disclosures and maintain data privacy
Consistent documentation for regulatory audits
Zero tolerance for deceptive practices or misleading statements
While other AI solutions retrofit compliance as an afterthought, Salient's agents are built from the ground up to protect your institution and your customers. The result? Compliant, efficient customer service that reduces risk while increasing satisfaction.
What languages do you support?
We can engage in English, Spanish, Portuguese, and Vietnamese.
Are your compliance guidelines constantly updated?
Yes, our AI contact center and compliance agents are updated every month, incorporating new rules and regulations.
How secure is my data in Salient?
Each lender receives their own private cloud, so there is no potential for data leakage. Salient is also SOC 2 and PCI L1 compliant, with regular penetration testing.
Can I integrate Salient with other lending tools and services?
Yes, Salient integrates seamlessly with popular payment processors, loan management systems, and contact centers. We're adding new integrations everyday.
What kind of support does Salient offer?
With industry-leading SLAs, each customer will receive a dedicated customer success manager to ensure they are receiving optimal results.
What makes Salient different from other voice agent providers?
Salient's AI agents are purpose-built for financial services, with compliance at their core:
Fully trained on CFPB, FCRA, TILA, and UDAP regulations before they handle a single call
Real-time monitoring ensures every interaction follows strict financial services protocols
Built-in safeguards prevent unauthorized disclosures and maintain data privacy
Consistent documentation for regulatory audits
Zero tolerance for deceptive practices or misleading statements
While other AI solutions retrofit compliance as an afterthought, Salient's agents are built from the ground up to protect your institution and your customers. The result? Compliant, efficient customer service that reduces risk while increasing satisfaction.
What languages do you support?
We can engage in English, Spanish, Portuguese, and Vietnamese.
Are your compliance guidelines constantly updated?
Yes, our AI contact center and compliance agents are updated every month, incorporating new rules and regulations.
How secure is my data in Salient?
Each lender receives their own private cloud, so there is no potential for data leakage. Salient is also SOC 2 and PCI L1 compliant, with regular penetration testing.
Can I integrate Salient with other lending tools and services?
Yes, Salient integrates seamlessly with popular payment processors, loan management systems, and contact centers. We're adding new integrations everyday.
What kind of support does Salient offer?
With industry-leading SLAs, each customer will receive a dedicated customer success manager to ensure they are receiving optimal results.
39 million+
unique consumer interactions
60%
reduction in handle times
>$561 million
processed