Alex – AI Disputes & Chargebacks Agent
Alex runs the full dispute and chargeback workflow so your teams focus on decisions, not data entry.
Meet Alex
From intake to case-ready in minutes, not days
Disputes, documented correctly the first time
Intake disputes via phone, web, app, or email
Classify reasons and sub-reasons using your schema and any network requirements
Collect and validate documentation (receipts, police reports, statements)
Prepare structured case files in your dispute or servicing system
Generate draft communications to borrowers and merchants
End-to-end dispute workflow, not just a form
01
Intake
Alex guides the borrower through clear questions, capturing all necessary details
02
Classify
Applies your reason-code logic and card network or internal dispute categories
03
Collect
Requests and uploads supporting documents, checking for completeness.
04
Create case
Opens/updates a dispute record in your system with every field correctly mapped.
05
Communicate
Drafts borrower and merchant letters/emails based on status and requirements.
06
Close & log
Records the final outcome, credits/debits, and timing for QA and regulators.
Consistent handling, clear documentation
Alex helps you meet expectations for how disputes are investigated and documented, including accurate furnishing and dispute handling under FCRA and related guidance.
Learns from prior disputes on the same account
Recognizes repeat disputes with the same merchant or pattern
Uses prior case files to pre-populate details where appropriate
Helps explain outcomes more clearly if a borrower calls back